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CUSTOMER EXPERIENCE Strategist

Future home of Elyssa’s Case Studies

Who is Elyssa Cohen?

Elyssa Cohen is a Customer Experience Strategist passionate about blending technology and humanity to create seamless, impactful digital experiences. With a human-obsessed approach, she excels at understanding user needs and designing solutions that build meaningful connections while delivering measurable results.

At CVS Health, Elyssa led initiatives like customer identity solutions and digital wallet integrations, streamlining complex systems, enhancing user satisfaction, and achieving significant cost savings. Before that, she founded a successful web development consultancy, transforming clients’ digital engagement through innovative design and strategy.

Elyssa believes technology should holistically elevate the human experience. Her work focuses on digital humanity, crafting strategies that foster trust, improve accessibility, build loyalty, and create lasting business value.

Elyssa M Cohen

Customer Experience Strategist

Customer Experience Strategist, storyteller, advocate for human-centered design, and explorer of how technology can improve humanity. Passionate about creating meaningful connections and living with purpose and curiosity.

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